Refund policy

Returns and Refunds

The quickest way to resolve an issue is to contact us at:

General Return Policy

We uphold a 14-day return policy for the following product categories:

  • Hard goods (e.g., equipment)
  • Supplies (e.g., lab supplies, Olympus Myco Bags, filter patches)
  • Soft goods (e.g., clothing, hats, stickers)

General Terms for Returns

  • Notification Timeframes: Customers must notify us within the specified timeframe for each product type (see below) to qualify for return or replacement.
  • Processing Fees: Refunds may be subject to a processing fee of 2.9% + $0.30 USD, as imposed by the credit card processor. However, this is not typically the case.
  • Return/Exchange Shipping Costs: Customers are responsible for return shipping costs unless a mutual agreement is reached with The Mushroom Champ.
  • Restocking Fees: Perishable items such as agar, grains, and substrates may be subject to a 20% restocking fee.

Perishable Products: Agar, Grains, and Substrates

Perishable products such as agar, grains, and substrates have limited shelf lives. To ensure fairness, we provide specific replacement and return guarantees. Customers must notify us within the timeframes below to be eligible for review and resolution.

Agar Returns

  • Sealed Packaging: Agar must be sealed in its original shrink-wrap packaging, which is transparent for inspection prior to use.
  • Return Window: 14 days from the date of delivery.
  • Broken Plates: Customers must provide dated images of broken plates in their original packaging. We may also request the return of damaged items at our expense or require a carrier claim if damages occurred in transit.
  • Non-Damaged Returns: If agar is returned for reasons other than damage/defect, the customer covers return shipping unless otherwise agreed.

Grain & All-in-One Returns

  • Customers must contact us within 14 days of delivery.
  • If an injection port is included, an image of the unused injection port with a handwritten date note is required. For non-port bags, dated images of the sealed bag is required.
  • Important: If a customer inoculates a bag with a Multi-Spore Syringe (MSS) without first testing it on agar, we reserve the right to refuse refund or replacement, as MSS is inherently prone to contamination.
  • We may request the return of damaged grain and/or all-in-one bags at our expense or file a carrier claim if shipping damages occurred.

Substrate Returns

  • Customers must demonstrate a defect in the bag or its contents prior to use and while still in original packaging.
  • Refunds will not be provided for used substrates.
  • We may request the return of defective or damaged substrate bags at our expense or file a carrier claim if shipping damages occurred.

Clothing and Soft Goods

  • Items must be returned in the same condition received: unworn, unused, with tags, and in original packaging.

Return Instructions

To initiate a return, please follow these steps:

  1. Contact us at:
    -  info@themushroomchamp.com
    - or through the CHAT function available on all pages of the website
  2. Provide order number with inquiry

Returns must be sent to the following address, where xxx is the order number being returned:
The Mushroom Champ
Attn: Return Order #xxx
908 Salida Way
Aurora, CO 80011

Note: Items returned without prior authorization will not be accepted.

Damages and Issues

Inspect your order immediately upon delivery. If defects, damages, or discrepancies are found, notify us promptly for review.

  • In cases of shipping damage, customers are responsible for filing a carrier claim unless we initiate one on their behalf.
  • Replacements will not be sent until the carrier claim is resolved.
  • We may issue a prepaid return label to assist with inspection or claim processing.

Refund Processing

  • Refunds are issued to the original payment method within 10 business days after approval.
  • Credit card refunds may be subject to a non-refundable processing fee of 2.9% + $0.30 USD, as imposed by the payment processor.
  • If funds have not been received within 15 business days of refund approval, contact us immediately.

Additional Terms

Fictitious Names and Inaccurate Addresses

Use of fictitious names or inaccurate addresses is prohibited under federal law (18 U.S. Code § 1342). If a package is returned due to these issues, we will refund the product cost minus original shipping and return fees.

Exchanges

The fastest way to exchange an item is to return the original product and place a new order once the return is approved.

Resale and Intellectual Property

We strictly prohibit the resale or markup of our products without prior written consent from The Mushroom Champ LLC. All images, product descriptions, and related content are protected intellectual property and may not be used without authorization.

For permission requests, contact us at info@themushroomchamp.com or through the CHAT function on our website.