Shipping policy

This Shipping Policy is for The Mushroom Champ. Last update: 09/19/2025

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping Options:

  • Daily order cutoff time is 4 PM Mountain Standard Time.
  • Please note: Delivery times listed below are carrier transit estimates based on the package shipping the same day. Transit time begins once your order leaves our facility. Weekends and public holidays are not counted as business days.
  • UPS options
    • UPS® Ground
    • UPS 2nd Day Air®
    • UPS Next Day Air®
    • UPS Next Day Air® Early
    • UPS Next Day Air® Saver
  • USPS option
    • Ground Advantage 4–7 days

International Shipping Options:

  • None at this time.

All Items are shipped in brown boxes with Fragile stickers and no markings.

Shipper Address Address will be:
The Mushroom Champ
908 Salida Way
Aurora, CO 80011

2. PROCESSING TIME

Orders are typically processed within 1–3 business days and guaranteed to ship within 5 business day(s), excluding weekends and public holidays (unless otherwise stated). The daily order cutoff time is 4 PM Mountain Standard Time. If you require expedited processing, please contact us before placing your order. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. Expedited processing/shipping is available upon request and is subject to an expedited processing fee if it applies.

Important: Shipping times shown at checkout are estimates provided by the carrier and do not include our internal processing time. Actual transit time begins once the package leaves our facility. Weekends and public holidays are not counted toward carrier timeframes, and delays caused by the carrier are outside of our control once the order has been handed off.

3. CANCELLATIONS

After an order is submitted, processing begins and the order can be canceled by us before it is shipped. After it has left our facility there will be a fee to return the box/stop movement, all excess fees acquired will be paid by the customer unless an agreement is made. If there are questions about canceling an order, please contact us.

4.RETURNS

Returns will be accepted within 14 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, Refund Policy. Returns will not be accepted for reasons outside our control or due to a shipper/shipping issue that unless approved first.

Return Address:
The Mushroom Champ
Attn: Return Order #
908 Salida Way
Aurora, CO 80011

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping carrier delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

6. DAMAGED ORDERS

The Mushroom Champ is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider but ultimately it is the customers responsibility to file a claim.  

7.  SHIPPING RESTRICTIONS

  • Orders can be shipped to P.O. boxes, but rates apply.
  • The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air-transportation in the US. As such, any authorized items for air shipment may require a different shipping method.

8. FICTITIOUS NAMES & INACCURATE SHIPPING ADDRESS

Please note that using fictitious names or addresses that do not match the shipping destination is prohibited under federal law, specifically 18 U.S. Code § 1342. This law aims to prevent fraud, identity theft, and other malicious activities involving mail carriers, including the United States Postal Service (USPS) and private carriers. If a package is returned to The Mushroom Champ due to the use of a fictitious name or an inaccurate shipping address, The Mushroom Champ will refund the cost of the product after deducting the original shipping cost and the return shipping fees incurred. If your package is returned with a notice such as "Addressee was not known at the delivery address noted on the package," it is the customer's responsibility to contact the carrier for assistance and provide proper identification.

9. CONTACT

For questions about this shipping policy, email: info@themushroomchamp.com